Patient Duties
As a patient at our medical center, it's important to comply with the following responsibilities:
- Present identification at Torre Magna PI Building reception
- Show identification at the office
- Provide complete information about current health status
- Share accurate information with Dr. Tatiana Leal and medical staff
- Follow office rules and instructions
- Complete payment for services rendered
- Keep scheduled appointments or cancel with 12 hours notice
- Follow medical recommendations provided
- Treat staff, patients, and companions with respect
- Care for provided facilities and equipment
- Use communication and suggestion channels appropriately
Patient Rights
As part of our commitment to your well-being, we guarantee the following rights:
- Respect for your personality, human dignity, and privacy
- No discrimination based on social, economic, sexual, moral, or ideological grounds
- Confidentiality of your information and medical process
- Receive complete information about your process in understandable language
- Know diagnoses, treatment alternatives, risks, and prognoses
- Freedom to choose between presented treatment options
- Express consent prior to any procedure
- Written record of your entire process in medical history
- Confidentiality of your office visits
- Protection of your personal information
- Services in optimal hygiene and safety conditions
- Access to channels for submitting suggestions or complaints
- Receive responses to all your inquiries