Terms and Conditions | dratatianaleal.com

Dr. Tatiana Leal's terms and conditions for open and using our website www.dratatianaleal.com

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This document details the legal terms and conditions that govern the use of and access to the website www.dratatianaleal.com (hereinafter referred to as “the Site”), which is owned and operated by Dr. Tatiana Leal, with principal place of business at Colombia. These terms establish a legally binding agreement between the Site and any individual who accesses, browses, or uses the Site (hereinafter referred to as “user” or “you”).

By accessing and using this Site, you explicitly acknowledge and agree to be bound by these terms and conditions in their entirety. We strongly recommend that you carefully review these terms on a regular basis, as they may be modified or updated periodically at Dr. Tatiana Leal’s sole discretion, without prior notice. Such modifications will become effective immediately upon posting on the Site. Your continued use of the Site following any modifications constitutes your acceptance of the revised terms. If you do not agree to these terms and conditions in their entirety, you must immediately discontinue your use of and access to this Site.

International Medical Services Notice

The medical services provided through Dr. Tatiana Leal’s Aesthetic Medicine Center are exclusively performed at our facilities located in Bogotá, Colombia. Our medical practice operates under and is governed by Colombian healthcare laws, regulations, and standards. This international notice serves to provide clarity and understanding for patients traveling from abroad, particularly those from the United States and other countries.

The provision of our medical services is subject to and regulated by comprehensive Colombian healthcare legislation, including but not limited to the General Health Law (Law 100 of 1993), specific regulations governing aesthetic medicine practices, and all applicable health and safety standards established by the Colombian Ministry of Health and Social Protection. Our center maintains full compliance with these regulations while striving to meet international standards of medical care.

International patients must understand and acknowledge several crucial aspects of receiving medical treatment in Colombia. First and foremost, all medical procedures are performed exclusively in our Colombian facilities and adhere strictly to Colombian medical regulations, protocols, and standards of care. These standards may differ from those in other countries, including the United States, and patients should familiarize themselves with these differences before proceeding with any treatment.

Our medical practice operates under licenses and certifications issued by Colombian health authorities, which may have different requirements and standards compared to other countries. While we maintain high standards of care that often meet or exceed international expectations, the legal framework governing our practice is Colombian law.

A critical consideration for international patients is that any medical malpractice claims or legal disputes arising from services provided would be governed by and adjudicated under Colombian law. This means that any legal proceedings would take place in Colombian courts, following Colombian legal procedures and standards. International patients should be aware that this may affect their legal rights and remedies compared to receiving treatment in their home country.

Furthermore, insurance coverage from international insurance providers, including U.S.-based insurance companies, may not extend to procedures performed in Colombia. Patients are strongly advised to:

Professional Qualifications and Center Certifications

Dr. Tatiana Leal’s Aesthetic Medicine Center maintains a comprehensive system of professional qualifications and certifications that meets and exceeds all requirements established by Colombian healthcare authorities. Our commitment to excellence is demonstrated through our strict adherence to national and international standards of medical practice, professional development, and facility management.

Our center operates in full compliance with Resolution 2263 of 2004, which establishes the requirements for the operation of aesthetic centers in Colombia. This compliance encompasses all aspects of our facility, including infrastructure, equipment, personnel qualifications, and safety protocols. We maintain strict adherence to Resolution 2827 of 2006, which governs biosafety protocols in aesthetic establishments, ensuring the highest standards of safety and hygiene in all our procedures.

The professional licensing of our medical staff is maintained in accordance with Colombian regulations, which require regular renewal and continuous professional development. Each member of our medical team possesses valid and current professional credentials issued by recognized Colombian medical institutions and regulatory bodies. These credentials are subject to regular verification and renewal processes to ensure ongoing compliance with all applicable regulations.

Our facility undergoes regular inspections and maintains all required certifications from relevant Colombian health authorities. These certifications cover various aspects of our operation, including:

The physical infrastructure of our medical center, which is designed and maintained to meet all safety and accessibility requirements. Our medical equipment and technology, which is regularly inspected, calibrated, and certified for medical use. Our sterilization and biosafety protocols, which follow strict guidelines to ensure patient safety. Our emergency response systems and protocols, which are regularly reviewed and updated.

Privacy and Data Protection

International Data Protection Standards

The protection of patient privacy and personal information stands as a fundamental principle at Dr. Tatiana Leal’s Aesthetic Medicine Center. Our privacy framework is primarily governed by Colombian Law 1581 of 2012 (Personal Data Protection Law) and its implementing regulations, which establish comprehensive requirements for the collection, processing, and protection of personal data. While operating under Colombian law, we have implemented additional measures that align with international privacy standards to ensure the highest level of data protection for our international patients.

For patients traveling from the United States, we acknowledge and incorporate relevant principles from the Health Insurance Portability and Accountability Act (HIPAA) as a reference for best practices in medical privacy. Although our operations are not directly subject to HIPAA regulations, we have voluntarily adopted many of its security and privacy standards to provide enhanced protection for our international patients’ information. This approach ensures that our privacy practices meet or exceed the expectations of patients accustomed to stringent privacy protections in their home countries.

Our comprehensive data protection system incorporates multiple layers of security and control measures. Electronic medical records are maintained in secure, encrypted databases accessible only to authorized personnel through multi-factor authentication systems. All data transmission, whether within our facility or with authorized external parties, is protected through advanced encryption protocols that meet international standards for secure data transfer.

Access to patient information is strictly controlled through a hierarchical permission system, with each staff member having access only to the information necessary for their specific role. This access is monitored and logged, creating an audit trail of all interactions with patient data. Regular reviews of these access logs help ensure compliance with our privacy policies and detect any unauthorized access attempts.

Our staff undergoes comprehensive privacy training upon hiring and participates in regular refresher courses to maintain awareness of privacy requirements and best practices. This training covers both Colombian privacy laws and international privacy standards, ensuring our team understands and implements appropriate privacy protection measures in their daily activities.

Regular security audits are conducted by both internal and external specialists to verify the effectiveness of our privacy protection measures and identify any potential vulnerabilities. These audits encompass all aspects of our data protection system, including technical infrastructure, administrative procedures, and staff compliance with privacy protocols.

Medical Records and Documentation

The management of medical records at our center follows a strict protocol designed to ensure accuracy, completeness, and confidentiality while maintaining accessibility for authorized purposes. All medical records are maintained in accordance with Colombian regulations, particularly Resolution 1995 of 1999, which establishes the standards for medical documentation in Colombia. These standards are supplemented by international best practices to ensure comprehensive and accurate medical record-keeping.

Each patient’s medical record contains detailed documentation of all interactions with our center, including but not limited to consultation notes, treatment plans, procedure records, clinical photographs, post-procedure follow-up notes, and any communication related to their care. These records are maintained in both digital and physical formats, with appropriate security measures for each format.

Patient rights regarding their medical records are clearly defined and protected. Every patient has the right to access their complete medical record, receive detailed explanations of its contents, and request copies of their documentation. Such requests are processed through a formal procedure that verifies the patient’s identity and authority to access the information while maintaining security and confidentiality.

For international patients, we provide additional services to ensure effective access to and understanding of their medical records. All documentation can be provided in both Spanish and English, with certified translations available upon request. This bilingual approach ensures that international patients can fully understand and utilize their medical records, whether for their personal reference or for sharing with healthcare providers in their home country.

The transfer of medical records to other healthcare providers, when authorized by the patient, follows a secure and standardized protocol. This includes verification of the receiving provider’s credentials, secure transmission of the information, and confirmation of receipt. All such transfers are documented in the patient’s record to maintain a complete chain of custody for their medical information.

Comprehensive Information

The principle of informed consent stands as a cornerstone of our medical practice, reflecting our commitment to patient autonomy and ethical healthcare delivery. At Dr. Tatiana Leal’s Aesthetic Medicine Center, we implement a comprehensive informed consent process that ensures each patient receives complete, accurate, and understandable information about their proposed treatment or procedure.

Every patient has the fundamental right to receive detailed information about all aspects of their medical care. This information encompasses the nature and purpose of proposed treatments, alternative treatment options available, potential risks and complications associated with each option, expected outcomes and their limitations, the recovery process and required post-procedure care, and all associated costs and payment terms. This information is presented in a clear, systematic manner that allows patients to make informed decisions about their healthcare.

The presentation of medical information follows a structured approach designed to ensure thorough understanding. Each consultation begins with a detailed assessment of the patient’s concerns and objectives, followed by a comprehensive explanation of available treatment options. Our medical professionals utilize various educational tools, including anatomical models, before-and-after photographs (with appropriate patient consent), and detailed written materials to facilitate understanding of proposed procedures.

For our international patients, particular attention is paid to ensuring clear communication across language barriers. All critical information is provided in both Spanish and English, with professional medical interpreters available when needed. This bilingual approach extends to all aspects of patient communication, from initial consultation through post-procedure care instructions.

Cost information is presented with complete transparency, including detailed breakdowns of all fees associated with proposed treatments. This includes not only the direct costs of medical procedures but also any additional fees for supplies, medications, follow-up care, or potential additional treatments that may be needed. For international patients, we provide clear information about payment methods, currency conversion considerations, and any additional costs specific to international care.

Our informed consent process goes beyond mere documentation to ensure genuine understanding and voluntary agreement to proposed treatments. Written informed consent is required for all procedures, with the consent process designed to be thorough, clear, and appropriately documented.

For international patients, we have developed a specialized consent process that accounts for cultural and linguistic differences. Consent forms are provided in both English and Spanish, with the English version carefully translated to ensure accuracy while maintaining clarity. The consent documents are structured to be comprehensive yet understandable, avoiding technical jargon where possible and including clear explanations of medical terms when necessary.

Adequate time is allocated for document review, with our medical staff available to answer questions and provide additional explanations as needed. We encourage patients to take the time they need to review consent documents thoroughly, ask questions, and consider their decisions carefully. This may include taking the documents home for review or discussing them with family members or other healthcare providers.

The consent process includes multiple opportunities for questions and clarification. Our medical staff is trained to verify understanding through interactive discussion, encouraging patients to ask questions and express any concerns. This dialogue is documented as part of the consent process, ensuring that patient comprehension is confirmed and recorded.

We emphasize that consent is an ongoing process rather than a one-time event. Patients are informed of their right to withdraw consent at any time before the procedure, without prejudice to their future care. Any modifications to the treatment plan after initial consent require additional discussion and documentation of continued consent.

The documentation of consent includes:

Payment and Refund Policy for International Patients

Payment Terms

The financial policies of Dr. Tatiana Leal’s Aesthetic Medicine Center have been carefully structured to accommodate the unique needs of our international patient population while maintaining clear and consistent financial practices. All fees for medical services are denominated and must be paid in Colombian Pesos (COP), the official currency of Colombia, in accordance with Colombian financial regulations.

While we provide approximate conversions to major international currencies, particularly US Dollars and Euros, for the convenience of our international patients, it is essential to understand that these conversions are provided for reference purposes only. The actual cost in foreign currencies will vary based on prevailing exchange rates at the time of payment. Exchange rates fluctuate daily in international currency markets, and the final amount charged in your local currency will be determined by the exchange rate applied by your financial institution at the time the transaction is processed.

International transactions may incur additional fees beyond the cost of medical services. These may include, but are not limited to, international transaction fees charged by credit card companies, typically ranging from 1% to 3% of the transaction amount; currency conversion fees applied by financial institutions; and potential intermediary bank charges for wire transfers. These additional charges are imposed by financial institutions and are not under the control of our medical center.

To facilitate payment for our international patients, we accept multiple payment methods, including:

Payment timing and arrangements must be confirmed prior to scheduling any procedures. For major procedures, a deposit may be required to secure the appointment, with the balance due according to the payment schedule provided in your treatment agreement. All payment terms, including deposits, payment schedules, and refund conditions, will be clearly documented in writing before any financial commitment is required.

Refund Policy

Our refund policy has been developed with careful consideration of both patient needs and operational requirements, with specific provisions for international patients who may face additional complexities in planning their medical travel. This policy aims to be fair and transparent while protecting both patient interests and the center’s ability to maintain efficient scheduling of medical services.

Procedure cancellations are handled according to a structured timeline that considers the advance notice provided:

In cases where the center cancels a procedure for any reason, including but not limited to medical concerns identified during pre-procedure evaluation, emergency facility maintenance, or physician unavailability, a full refund of 100% of any amounts paid will be processed. Such refunds will be initiated within two business days of the cancellation notification and processed through the original payment method when possible.

For patient-initiated cancellations made more than 14 days before the scheduled procedure date, 90% of the amount paid will be refunded. This policy allows the center to retain a small administrative fee to cover costs already incurred in preparation for the procedure while ensuring patients recover the majority of their payment if plans must change well in advance.

Cancellations made between 7 and 14 days before the scheduled procedure will result in a 50% refund of amounts paid. This partial refund reflects the increased difficulty of rescheduling the allocated time and resources with shorter notice, while still providing some financial consideration to patients who must cancel.

For cancellations made less than 7 days before the scheduled procedure, refunds are not typically provided, except in cases of documented medical emergencies or other extraordinary circumstances that will be evaluated on a case-by-case basis. This policy reflects the significant difficulty of reallocating medical resources and scheduling other patients with very short notice.

Travel Considerations

Given the international nature of our practice, it is important to establish clear policies regarding travel-related aspects of medical care. Our center explicitly does not reimburse any travel-related expenses, including but not limited to airline tickets, hotel accommodations, ground transportation, or other travel arrangements, regardless of the reason for procedure cancellation or rescheduling. This policy applies even in cases where the center must cancel or reschedule a procedure.

We strongly recommend that all international patients obtain comprehensive travel insurance that specifically covers medical tourism. Such insurance should ideally include coverage for trip cancellation or interruption, medical complications, and extended stay requirements. While we can provide documentation to support insurance claims, including official letters confirming medical appointments or procedure schedules, we cannot guarantee that insurance providers will cover any specific expenses or claims.

International Travel and Medical Procedures

Pre-Travel Requirements

The success and safety of medical procedures for international patients requires careful preparation and coordination. Before traveling to Colombia for medical procedures, patients must complete a comprehensive pre-travel preparation process designed to ensure both their safety and the efficiency of their medical care.

Medical Documentation Requirements: All international patients must complete and submit detailed medical history forms prior to travel. These forms must include comprehensive information about current and past medical conditions, allergies, medications, previous surgeries, and any other relevant health information. The accuracy and completeness of this information is crucial for proper medical planning and patient safety.

Recent medical test results, when requested, must be provided well in advance of travel to allow for proper evaluation by our medical team. These may include, but are not limited to, blood tests, imaging studies, or specialist evaluations. All medical documentation must be provided in either Spanish or English, with certified translations if originally in other languages.

Virtual Consultation Process: International patients typically undergo one or more virtual consultations before traveling. These consultations serve multiple purposes:

Travel Clearance Requirements: Patients must obtain clearance for travel from their local physician, particularly if they have any pre-existing medical conditions or are planning multiple procedures. This clearance should specifically address:

Post-Procedure Accommodation Planning: Appropriate post-procedure accommodation must be arranged before travel. This includes:

Duration of Stay Requirements

The timing of return travel must be carefully planned to ensure proper post-procedure care and monitoring. Our medical team will provide specific recommendations for minimum stay duration based on the planned procedures. These recommendations take into account:

Recovery Monitoring: Patients must remain in Bogotá until our medical team has completed all necessary post-procedure follow-up evaluations. This includes:

Medical Travel Clearance: Before patients are cleared for return travel, our medical team conducts a comprehensive evaluation to ensure that:

The initial healing process has progressed appropriately and safely. This evaluation includes detailed assessment of all procedure sites, verification of proper tissue healing, and confirmation that any immediate post-procedure symptoms have resolved appropriately. Our medical team will specifically assess factors such as swelling, discomfort levels, and overall patient mobility to ensure safe travel conditions.

Any potential complications have been definitively ruled out through appropriate medical examination and, when necessary, diagnostic testing. This may include laboratory studies, imaging, or other medical evaluations as deemed appropriate by our medical team based on the specific procedures performed and the patient’s individual healing progression.

The patient demonstrates full understanding of and ability to comply with post-procedure care instructions during travel. This includes proper wound care, medication management, activity restrictions, and any specific precautions necessary during air travel or other forms of transportation.

Recovery Milestones: Specific recovery milestones must be achieved before travel is approved. These milestones vary by procedure but typically include:

Physical Recovery Indicators:

Functional Recovery Measures:

Emergency Protocols and Medical Support

Emergency Response System

Our center maintains a comprehensive emergency response system designed to provide immediate and effective support for both local and international patients. This system operates 24 hours a day, 7 days a week, and includes multiple layers of support and response capabilities.

24/7 Emergency Contact System: International patients receive detailed emergency contact information including:

All emergency communications are monitored continuously by qualified medical personnel who can provide immediate guidance and activate additional emergency responses as needed. Our emergency response team includes staff members fluent in multiple languages to ensure effective communication during urgent situations.

Hospital Partnerships: We maintain formal partnerships with major hospitals in Bogotá to ensure immediate access to higher levels of care if needed. These partnerships include:

Established transfer protocols with emergency departments and specialty units. Our agreements ensure priority admission and direct communication between our medical team and hospital specialists, facilitating seamless coordination of emergency care when required.

Regular coordination meetings and protocol reviews with partner facilities to maintain and update emergency response procedures. These reviews ensure that all parties understand their roles and responsibilities in emergency situations and that protocols remain current with best medical practices.

Pre-arranged billing and insurance procedures to prevent delays in emergency care delivery. This includes specific provisions for international patients who may have unique insurance or payment requirements.

Multilingual Medical Staff Availability: Our emergency response team includes medical professionals proficient in multiple languages to ensure effective communication during urgent situations. This multilingual capability includes:

Primary emergency response staff fluent in Spanish and English available at all times. These staff members have been specifically trained in medical terminology in both languages to ensure accurate communication of symptoms, conditions, and treatment instructions.

Access to professional medical interpreters for other languages when needed. We maintain relationships with certified medical interpreters who can be contacted on short notice to assist with emergency communications in various languages. These interpreters are familiar with medical terminology and emergency protocols.

Regular language proficiency assessments and medical communication training for our staff. This ensures that our team maintains the necessary language skills for effective emergency communication and stays current with medical terminology in multiple languages.

Emergency Transportation Arrangements: Our center maintains comprehensive emergency transportation protocols including:

Pre-arranged agreements with licensed medical transportation services in Bogotá. These services include both basic and advanced life support capabilities, ensuring appropriate level of care during transport.

Dedicated coordination staff for arranging emergency transportation. These coordinators are trained in managing both local and international medical transport requirements and can quickly activate appropriate resources.

Clear protocols for determining appropriate mode of transport based on medical needs. This includes criteria for selecting between different levels of medical transport services and coordination with receiving facilities.

Insurance Provider Coordination: Our emergency response system includes specialized protocols for working with international insurance providers:

Dedicated staff trained in international insurance coordination during emergencies. These team members understand the requirements of various international insurance providers and can facilitate rapid approval for emergency services.

Established procedures for providing required documentation to insurance providers. This includes standardized formats for emergency medical reports, treatment plans, and cost estimates that meet international insurance requirements.

Direct billing arrangements with major international insurance providers when possible. This helps minimize out-of-pocket expenses for patients during emergency situations while ensuring prompt access to necessary care.

Post-Procedure Support

Following their return to their home country, patients receive comprehensive post-procedure support through various channels:

Virtual Follow-up Consultations: Our virtual follow-up program includes:

Scheduled video consultations at specific post-procedure intervals. These consultations are conducted using secure, HIPAA-compliant telehealth platforms that ensure patient privacy while allowing for detailed visual assessment of healing progress.

Written Post-Care Instructions: Each patient receives comprehensive written post-procedure care instructions that include:

Detailed Day-by-Day Recovery Guidelines: A thorough timeline of the recovery process, including specific instructions for each phase of healing. These guidelines cover essential aspects such as wound care, activity restrictions, medication schedules, and expected progression of healing symptoms. The instructions are provided in both English and Spanish, with clear, non-technical language to ensure proper understanding.

Symptom Management Protocols: Specific guidance for managing common post-procedure symptoms, including detailed information about what symptoms are normal versus those that require medical attention. This includes clear parameters for identifying potential complications and explicit instructions for when and how to seek medical care.

Medication Instructions: Comprehensive information about all prescribed medications, including:

Activity and Lifestyle Guidelines: Detailed instructions regarding:

Communication Channels for Questions and Concerns: We maintain multiple channels for post-procedure communication:

Dedicated Patient Portal: A secure online platform where patients can:

24/7 Emergency Support Line: A continuously monitored emergency contact system staffed by qualified medical professionals who can:

Routine Follow-up Protocol: A structured system for maintaining contact with patients, including:

Coordination with Local Healthcare Providers: We maintain a comprehensive system for collaborating with patients’ local healthcare providers, including:

Medical Documentation Transfer: Detailed protocols for sharing relevant medical information with authorized local providers, including:

Jurisdiction and Applicable Law

The provision of medical services at Dr. Tatiana Leal’s Aesthetic Medicine Center is exclusively governed by the laws of the Republic of Colombia. This jurisdictional framework encompasses all aspects of medical care, professional liability, and patient rights. By accepting treatment at our facility, patients explicitly acknowledge and agree to the following jurisdictional considerations:

Legal Framework Application: All medical services, procedures, and associated care are provided under and governed by Colombian law, specifically including but not limited to:

Dispute Resolution Process: Any legal claims, disputes, or grievances arising from or related to medical services provided must be pursued through the Colombian legal system. This includes:

Primary Jurisdiction: All legal proceedings must be initiated and pursued in the appropriate Colombian courts located in Bogotá, Colombia. Patients explicitly waive any right to pursue legal action in courts outside of Colombia regarding services provided at our facility.

Applicable Standards: The evaluation of any claims or disputes will be based on Colombian medical standards and practices. This includes:

Language Considerations: While we provide documentation in multiple languages for patient convenience, in any legal proceeding:

International Standards Context: While our center strives to meet or exceed international medical standards, it is explicitly understood that:

Insurance and Coverage Considerations

The complexity of international medical care requires clear understanding of insurance and coverage limitations:

International Health Insurance: Patients must understand that:

Travel Insurance Requirements: While we strongly recommend travel insurance for all international patients, it is important to understand:

Coverage Limitations: Standard travel insurance policies may have significant limitations regarding medical procedures, including:

Recommended Coverage Elements: We advise patients to seek travel insurance that specifically includes:

Documentation Requirements: Our center will provide necessary documentation for insurance claims, including:

Professional Liability Coverage: Our center maintains comprehensive professional liability insurance in accordance with Colombian law, including:

Coverage Scope:

Coverage Limitations: It is important to understand that our professional liability coverage:

Quality Assurance and Patient Satisfaction

Comprehensive Quality Management System

Our center maintains a rigorous quality management system that encompasses all aspects of patient care and facility operations:

Clinical Quality Standards: We implement and monitor quality standards through:

Continuous Quality Monitoring:

Professional Standards Maintenance:

Facility Standards and Maintenance: Our commitment to quality extends to all aspects of our physical facility and equipment:

Infrastructure Maintenance: Our facility undergoes regular inspections and maintenance, including:

Equipment Management: All medical equipment is subject to:

Environmental Controls: We maintain strict environmental standards including:

Patient Feedback and Continuous Improvement

Our quality improvement program relies heavily on patient feedback and outcome analysis:

Structured Feedback Collection: We systematically gather patient feedback through:

Satisfaction Surveys: Comprehensive surveys that assess:

Post-Treatment Evaluations: Detailed assessments conducted at specific intervals to measure:

Quality Metrics Monitoring: We maintain detailed records and analysis of:

Continuous Improvement Implementation: Our quality improvement process includes:

Data Analysis: Regular review and analysis of:

Action Plan Development: Creation of targeted improvement plans based on:

Digital Security and Website Usage

Comprehensive Online Privacy and Data Protection

Our digital security infrastructure incorporates multiple layers of protection to safeguard patient information and ensure secure online interactions:

Website Security Measures: The website www.dratatianaleal.com employs advanced security protocols including:

Technical Security Infrastructure: Our digital platform incorporates:

Data Collection and Processing: Our website’s data collection practices are governed by strict protocols:

Automated Information Collection: The system automatically collects:

User-Provided Information: When users voluntarily submit information, we:

Medical Information Handling: For any medical information submitted through our digital platforms:

Our website utilizes cookies and similar technologies to enhance user experience and maintain security:

Essential Cookies: These cookies are fundamental to website functionality and:

Analytical Cookies: These cookies help us understand website usage by:

Preference Cookies: Our website implements preference cookies that enhance user experience through sophisticated customization capabilities. These cookies store user-specific information that helps tailor the website experience to individual needs and preferences. The preference cookie system operates under strict privacy guidelines and includes comprehensive functionality for remembering language preferences, accessibility settings, and user interface customizations. These cookies are designed to persist across sessions while maintaining user privacy and security, with regular cleaning schedules implemented to prevent data accumulation. The system includes features for users to modify their stored preferences at any time, with clear documentation provided about how preference data is used and protected.

Marketing Cookies: Our marketing cookie implementation follows stringent privacy guidelines while providing enhanced functionality for service delivery. These cookies are entirely optional and users maintain complete control over their implementation through our detailed cookie management interface. The marketing cookie system includes comprehensive tracking prevention options, clear opt-out mechanisms, and detailed documentation about data usage. We maintain strict protocols for marketing data handling, including regular audits of collected information, secure storage systems, and automated deletion schedules for unused data. Our marketing cookie system is designed to comply with international privacy standards while providing valuable insights for service improvement.

Third-Party Cookie Management: Our website maintains strict control over third-party cookies through a comprehensive management system. This system includes detailed vetting of all third-party services, regular audits of third-party cookie usage, and clear documentation of all external data collection activities. We implement strict data sharing agreements with all third-party providers, including detailed requirements for data protection, usage limitations, and regular compliance audits. Our system includes automated monitoring of third-party cookie behavior, immediate alerts for any unauthorized data collection attempts, and regular reviews of third-party compliance with our privacy standards.

Intellectual Property Rights Protection

Content Protection Mechanisms

Our intellectual property protection system encompasses comprehensive safeguards for all content and materials associated with our medical practice:

Text and Image Protection: All textual content and images on our website and in our materials are protected through multiple layers of security and legal mechanisms. This includes sophisticated digital watermarking systems for images, embedded copyright protection for textual content, and regular monitoring for unauthorized usage. We maintain detailed documentation of all content ownership, including creation dates, modification histories, and usage rights. Our protection system includes automated detection of content duplication or unauthorized reproduction, with established procedures for addressing intellectual property violations.

Medical Procedure Documentation: Our proprietary medical procedures and techniques are protected through comprehensive documentation and legal frameworks. This includes detailed recording of innovative treatment methods, specialized techniques, and unique procedural approaches developed by our medical team. We maintain secure archives of all procedure documentation, including development histories, clinical applications, and outcome studies. This protection extends to our treatment protocols, patient care methodologies, and specialized medical approaches developed through our practice.

Brand Protection: Our brand elements receive comprehensive protection through registered trademarks, service marks, and other intellectual property safeguards. This protection extends to our logo, brand name, marketing materials, and all associated visual and textual elements. We maintain active monitoring of brand usage across multiple platforms, with established procedures for addressing unauthorized use or brand infringement. Our brand protection system includes regular audits of brand usage, documentation of approved applications, and clear guidelines for authorized brand representation.

Patient Photography Rights and Management: Our center maintains a comprehensive system for managing and protecting patient photographs and clinical documentation. This system incorporates multiple layers of consent requirements, usage restrictions, and privacy protections to ensure complete compliance with both medical privacy standards and intellectual property laws. Each patient photograph is subject to specific written consent procedures that detail all potential uses, including clinical documentation, educational purposes, marketing applications, and research utilization. The consent process includes separate authorizations for each type of use, allowing patients to maintain granular control over how their images may be utilized. Our system includes sophisticated digital rights management tools that track all usage of patient photographs, maintain secure storage with encryption protocols, and implement access controls that limit viewing to authorized personnel only. Regular audits are conducted to ensure compliance with usage agreements and to verify that all photographs are being utilized within the scope of provided consent. The system includes automated expiration dates for usage rights, requiring regular renewal of consent for continued use of patient photographs in any capacity.

Permitted Use Framework

Our permitted use framework establishes comprehensive guidelines for the appropriate utilization of website content and materials:

Personal Use Authorization: Website visitors are granted specific, limited rights for personal use of our content under carefully defined parameters. This authorization includes the ability to view and temporarily store content for personal reference, print specific materials for private use, and utilize interactive features as intended. The personal use authorization specifically excludes any commercial application, redistribution, or modification of content without explicit written permission. Our system maintains detailed logs of content access and usage patterns to ensure compliance with personal use restrictions and to identify any potential unauthorized utilization. Regular reviews are conducted to verify that personal use remains within authorized parameters and to assess the need for any modifications to usage guidelines.

Download Management System: Our content management system includes sophisticated controls for materials specifically designated for download. This includes clear marking of downloadable content, verification of user authorization before download initiation, and tracking of download activities. Each downloadable item includes embedded metadata that identifies its source, usage restrictions, and expiration date where applicable. The system maintains detailed records of all downloads, including user information, timestamp, and intended use declaration where required. Regular audits are conducted to ensure downloaded materials are being utilized appropriately and to identify any potential misuse patterns.

Information Sharing Guidelines: Our framework includes detailed guidelines for sharing website content through approved channels. This includes specific protocols for social media sharing, email forwarding, and professional referrals. The guidelines establish clear parameters for appropriate attribution, maintaining content integrity, and preserving all copyright and ownership notifications. Our system includes automated monitoring of shared content to ensure compliance with sharing guidelines and to identify any unauthorized distribution channels. Regular updates are made to sharing guidelines based on observed usage patterns and emerging sharing technologies.

Print Usage Authorization: The framework includes specific provisions for printing website content for personal reference, including:

International Communications Framework

Our international communications system encompasses comprehensive protocols and procedures for ensuring effective, secure, and legally compliant communication across multiple jurisdictions and languages:

Language Policy Implementation

Official Documentation Standards: Our center maintains a rigorous system for managing multilingual documentation, with Spanish serving as the primary legal language for all official records and communications. This system includes comprehensive procedures for document creation, translation, verification, and maintenance across multiple languages. All official documents are initially created in Spanish following strict legal and medical terminology standards, with particular attention paid to the precise use of medical terms, legal concepts, and procedural descriptions. These Spanish documents serve as the authoritative versions for all legal and medical purposes, with subsequent translations created through a carefully controlled process that ensures accuracy while maintaining the legal integrity of the original content. The system includes regular reviews and updates of all Spanish documentation to ensure continued compliance with evolving medical and legal standards, with corresponding updates made to all translations as needed.

English Translation Protocols: Our English translation system operates under detailed protocols designed to ensure accuracy while maintaining accessibility for English-speaking patients. This includes a multi-stage translation process that involves initial translation by certified medical translators, review by bilingual medical professionals, and final verification by legal experts familiar with both Spanish and English medical law. The translation process incorporates specific procedures for handling medical terminology, ensuring that technical terms are accurately conveyed while remaining understandable to patients. Regular audits of English translations are conducted to verify continued accuracy and to identify any areas requiring clarification or updating. The system includes specific protocols for handling discrepancies between Spanish and English versions, with clear guidelines for resolving any interpretation differences that may arise.

Multilingual Version Management: In situations where discrepancies arise between different language versions of documents or communications, our system includes comprehensive procedures for resolution and clarification. This includes detailed protocols for identifying and addressing translation inconsistencies, establishing clear hierarchies of document authority, and maintaining accurate records of all version changes and updates. The management system includes regular comparative reviews of different language versions to ensure ongoing consistency and accuracy, with particular attention paid to medical terminology and legal concepts that may have different implications across languages. We maintain detailed documentation of all translation decisions and rationales, creating a valuable reference resource for ensuring consistency in future translations and updates.

Translation Service Provisions: Our center offers extensive translation services for additional languages beyond Spanish and English, operating under strict quality control measures and professional standards. These services include:

Document Translation Services:

The translation service system includes detailed procedures for:

Electronic Communications Security Framework

Our electronic communications system incorporates comprehensive security measures designed to protect patient information while facilitating efficient international communication:

Secure Email Communication Protocols: The center implements a sophisticated email security system that encompasses multiple layers of protection for all electronic communications. This includes advanced encryption protocols that meet or exceed international standards for medical data protection, with specific attention to cross-border data transmission requirements. The email system incorporates end-to-end encryption for all sensitive medical communications, with separate security protocols for different types of information based on sensitivity levels. Access to secure email systems is strictly controlled through multi-factor authentication protocols, with regular security audits and access reviews conducted to maintain system integrity. The system includes automated monitoring for potential security breaches, with immediate alert protocols and response procedures in place for any detected anomalies.

Virtual Consultation Platform Security: Our virtual consultation system operates on a specially designed platform that incorporates HIPAA-compliant security measures and international data protection standards. The platform includes:

Technical Security Measures:

Platform Access Controls: The virtual consultation system implements rigorous access control measures including:

Documentation and Recording Protocols: For virtual consultations, our system maintains comprehensive records including:

Medical Record Transmission Security: Our system for transmitting medical records incorporates multiple security layers and verification protocols:

Transmission Security Measures:

Verification and Authentication: Each medical record transmission includes:

Time Zone Management Protocols: Our international communication system includes sophisticated time zone management features:

Scheduling and Coordination:

Communication Window Management: The system includes features for:

Final Provisions Framework

Comprehensive Terms Modification Protocol

Our system for modifying these terms and conditions incorporates extensive procedures designed to ensure transparency, fairness, and clear communication of all changes:

Website Notification Requirements: The modification system includes comprehensive protocols for announcing and implementing changes through our website platform. All modifications to these terms are subject to a structured notification process that begins with prominent announcements on the website’s main pages, including the homepage, patient portal, and all relevant service pages. These notifications are designed to be clearly visible and easily understandable, with specific formatting requirements that include high-contrast backgrounds, clear typography, and prominent positioning. The notification system includes multiple display formats to ensure visibility across different devices and screen sizes, with specific adaptations for mobile viewing, tablet displays, and desktop presentations. Each notification includes detailed summaries of the changes, effective dates, and direct links to both the modified sections and complete updated documents.

Email Communication Requirements: Our email notification system for terms modifications follows a comprehensive protocol that ensures all registered users receive detailed information about any changes. This includes structured email communications that are sent in multiple phases:

Initial Notification Phase:

Follow-up Communication Phase:

Change Documentation Requirements: All modifications to these terms are subject to extensive documentation requirements:

Version Control System:

Implementation Tracking:

Change Indication Protocols

Our system for indicating changes within the terms includes multiple methods for ensuring clarity and understanding:

Visual Indication Requirements:

Documentation Requirements:

Archive Maintenance and Version Control System

Our archive system for terms and conditions maintains comprehensive records of all previous versions and modifications through a sophisticated multi-layered approach that ensures complete traceability and accessibility:

Historical Version Repository: The system maintains a complete repository of all previous versions of the terms and conditions, with extensive metadata and documentation for each version. Each archived version includes comprehensive documentation of its effective dates, the scope of its application, and the specific circumstances under which it was in force. The repository system implements sophisticated search and retrieval capabilities that allow for rapid access to historical versions while maintaining the security and integrity of the archived documents. Version tracking includes detailed documentation of the approval chain for each modification, including legal review confirmations, management authorizations, and compliance verifications.

Comparison and Analysis Tools: Our archive system includes advanced tools for comparing different versions of the terms and conditions, facilitating detailed analysis of changes over time. These tools provide:

Content Comparison Features:

Temporal Analysis Capabilities:

Documentation Requirements: Each archived version maintains extensive supporting documentation including:

Severability Implementation Process

Our severability system includes comprehensive procedures for handling situations where specific provisions may be found invalid or unenforceable:

Provision Assessment Protocol: When a provision is challenged or potentially invalidated, our system implements a detailed assessment process:

Legal Review Requirements:

Modification Procedures: The system includes detailed procedures for addressing invalid provisions:

Continuation of Service Protocols:

Contact Information Management System

Our contact information management system implements comprehensive protocols for maintaining and updating all contact details for international patient communication:

International Patient Coordinator Office: The International Patient Coordinator’s office maintains extensive systems for managing patient communications across multiple time zones and languages. This office operates under strict protocols that ensure continuous availability and responsiveness to patient needs:

Communication Channels Management: Email Communication Systems: Our email management system incorporates sophisticated tracking and response protocols, including:

Telephone Communication Infrastructure: The telephone system includes comprehensive features designed for international accessibility:

WhatsApp Business Implementation: Our WhatsApp business system provides secure messaging capabilities with:

Physical Location Information: Address Management System: Our physical address documentation includes comprehensive information for international patients:

Regional Navigation Support:

Effective Date and Version Control System

Our version control system maintains detailed records of all document versions and updates:

Version Tracking Protocol: Current Version Documentation: Each version includes comprehensive metadata:

Last Update Documentation: The update tracking system includes:

Emergency Contact Protocol Implementation

Our emergency response system maintains comprehensive protocols for handling urgent situations requiring immediate medical attention or communication:

Emergency Services Coordination: Local Emergency Response Integration: Our system maintains direct coordination with local emergency services in Bogotá, including:

Clinic Emergency Response System: The clinic maintains a dedicated emergency response line with:

International Emergency Coordination: For international patients, our emergency system includes:

Patient Acknowledgment System

Our comprehensive acknowledgment system ensures thorough documentation of patient understanding and acceptance:

Service Agreement Documentation: Patient acceptance of terms is recorded through multiple verification methods:

Jurisdictional Understanding Verification: The system confirms patient understanding of:

International Service Understanding: Documentation of patient acknowledgment includes:

Our legal documentation system maintains comprehensive records of all review and approval processes:

Legal Team Review Process: Each version of these terms undergoes:

Final Implementation and Future Updates

Our implementation system maintains comprehensive protocols for current and future terms management:

Document Maintenance Protocol: Ongoing Review Schedule: The terms and conditions undergo regular review cycles including:

Update Implementation Process: Future modifications will follow structured protocols including:

Contact Information Verification: Regular verification and updates of all contact information including:

Final Documentation and Verification

Document Authenticity: These Terms and Conditions are officially documented as: Current Version: December 10, 2024 Last Reviewed: December 10, 2024 Implementation Date: December 10, 2024 Next Scheduled Review: March 10, 2025

Legal Team Verification: This document has been reviewed and approved by:

Emergency Contact Information

For immediate medical emergencies in Colombia: Emergency Services: +57 3222010384 Clinic Emergency Line: +57 3222010384 International Emergency Coordination: +57 3222010384

For non-emergency inquiries: International Patient Coordinator Email: asistentetatianaleal@gmail.com WhatsApp: +57 3222010384 Office Hours: Monday-Friday 8:00 AM - 6:00 PM (GMT-5)

Physical Location: Torre Magna PI, Av Suba #114 - 59 Piso 6, Cons G14, Bogotá Bogotá, Colombia

These Terms and Conditions constitute the complete and final agreement between Dr. Tatiana Leal’s Aesthetic Medicine Center and its patients, superseding all prior agreements or understandings, whether written or oral, relating to the subject matter herein.

Last reviewed and approved by our legal team on December 10, 2024.