Patient duties

The patient has the duty to:

Identify yourself fully with your identification document both at the reception of the Torre Magna PI Building and at the office.
Inform Dr. Tatiana Leal and/or patient care staff and without hiding information about your current health status.
Respect compliance with the rules and instructions established in Dr. Tatiana Leal’s office.
Pay for the services provided in Dr. Tatiana Leal’s office.
Treat patient care staff, other patients and their companions with the utmost respect and provide dignified treatment.
Take care of the facilities and accessories that are arranged for your use and comfort.
Use the complaint and suggestion channels.
Keep assigned appointments at established times or cancel at least 12 hours in advance
when you cannot attend.
Respond and seek comprehensive care for your own health and follow the recommendations made by Dr. Tatiana Leal.

Patient rights

The patient has the right to:

Respect for their personality, human dignity and privacy, without being able to be discriminated against for social, economic, sexual, moral or ideological reasons.
The confidentiality of all information with your process, including the secrecy of your stay in Dr. Tatiana
Leal’s office, except for legal requirements that make it essential.
Receive complete information on everything related to your process, including diagnoses, treatment alternatives, risks and prognosis, which will be provided in understandable language.
Free determination between the options presented to you by the medical person responsible for your case, requiring your express consent prior to any action.
Let there be a written record of your entire process; This information and the tests performed constitute the clinical history.
Research, experiments or clinical trials should not be carried out on you without information about methods, risks and purposes.
That the services are provided in Dr. Tatiana Leal’s office in the best conditions of habitability, hygiene, safety and respect for your privacy.
Know the regular procedure to present claims, complaints, suggestions and, in general, to communicate with management.
Receive a response to the requests and suggestions you make.

Av. Suba # 114 – 69 Floor 6 “Consulting Room” G14
Torre Magna Pi
Bogotá – Colombia

(601) 300 2500

+57 322 201 0384

Monday-Thursday: 8 AM – 7 PM

Friday: 7 AM – 8 PM

Saturday: 8 AM – 2 PM